Lucky Hills Withdrawal and Payment Guide for Canadian Players

Our cashier covers cards, local banking, e-wallets, prepaid vouchers, and cryptocurrency. This page answers the practical questions: which methods are listed, what limits apply, and how long a withdrawal takes. It also explains what to do when a payment stalls. All figures reflect the current Terms and Conditions.

Cashier Methods and LuckyHills Withdrawal Time

Our cashier does not assign a fixed deposit-only or withdrawal-only label to each method. Direction is determined when you select a method at checkout. The full list spans four categories.

Cards and local banking:

• Visa and Mastercard for standard card transactions
• Interac for Canadian bank-linked payments
• Inpay for bank transfer routing

Vouchers and e-wallets:

• Flexepin and CashToCode Classic or E-Voucher for prepaid top-ups
• MiFinity for e-wallet transfers
• Neosurf for voucher-based deposits

Cryptocurrency — our cashier lists twelve coins:

• Bitcoin, Ethereum, Bitcoin Cash, XRP, DAI, Litecoin
• Tether, USD Coin, Dogecoin, TRON, Solana, and Binance

Crypto transactions settle on the relevant blockchain after we release the payment. LuckyHills withdrawal time for crypto depends on both our review stage and network confirmation speed. Busy networks can add hours to the external settlement leg, independent of our processing window.

Payment Limits

Deposits run from a minimum of CAD 30 to a maximum of CAD 4,700 per transaction. A global safety ceiling of 100,000 USD equivalent applies across all transactions in one day. That ceiling is separate from the per-transaction cashier figures.

Before you request a withdrawal tied to a deposit, you must wager that deposit 3x. This applies regardless of which payment method you used.

Deposit limits at a glance:

• Minimum per transaction: CAD 30
• Maximum per transaction: CAD 4,700
• Daily overall cap: 100,000 USD equivalent across all transactions
• Wagering before withdrawal: 3x the deposit amount

Withdrawal limits operate per day and per month:

• Minimum withdrawal: approximately 50 USD equivalent
• Daily maximum: CAD 2,500
• Monthly maximum: CAD 40,000

These figures come from Terms and Conditions v1.6 dated 06.04.2026. An earlier table showed different values; those figures no longer apply.

Payment fees

We do not apply a platform fee to standard deposits or withdrawals. Our cashier not charging a fee does not mean your payment provider charges nothing.

Card networks, e-wallet operators, and blockchain networks may apply their own fees independently. Cryptocurrency transactions carry network fees that vary with congestion. Those fees are set by the blockchain, not by us. Voucher methods such as Flexepin and Neosurf may carry a purchase premium at the point of sale. Review your chosen provider’s fee schedule before you submit a transaction.

• No platform fee on our side for standard transactions
• Card and e-wallet providers may charge their own processing fees
• Crypto network fees fluctuate and are outside our control
• Flexepin and Neosurf vouchers may cost more than face value at retail

Processing Stages and Time Ranges

Knowing where your withdrawal sits in the pipeline helps you judge whether to wait or contact support. Several factors can extend the total time: incomplete KYC, additional documentation requests, or high blockchain congestion.

1. Wagering check — Our system confirms your deposit has been wagered 3x. Your withdrawal request does not move forward until this passes.
2. Platform review — We process most withdrawals within 30 minutes to 24 hours. Cases requiring additional documentation can take up to 72 hours.
3. E-wallet settlement — After we release the payment, e-wallet providers typically complete the transfer within 1 to 24 hours on their side.
4. Bank transfer settlement — After we release the funds, bank transfers take between 1 hour and 3–5 business days. Timing depends on the receiving institution.
5. Crypto confirmation — After our release, blockchain timing is set by network congestion. It also depends on the number of confirmations your receiving wallet requires.
6. KYC hold — If your account needs identity review, we pause processing until documents are assessed. Standard review takes 2–24 hours; additional checks extend that window.

Identity Verification and Its Effect on Payments

You manage all verification inside your account. Go to Profile, then open the Verification tab to upload documents and track status. We may request verification before processing your first withdrawal or when a transaction triggers a review threshold.

Identity documents

Upload one of the following: a government-issued ID card, passport, residence permit, or driver’s licence.

Additional requirements:

• You must also submit a live selfie with head rotation alongside the document
• Your document must be valid for at least one month from the date you submit it
• For two-sided documents, you must upload both sides
• Photos must be sharp and show all information — we reject blurry images

Card verification steps

After your identity documents are processed, a Verify option appears near the Payment section. Select it to begin card verification.

• Upload photos of both sides of your bank card
• Your cardholder name, first 6 digits, last 4 digits, and expiry date must all be visible
• Cover the 3-digit CVV with a finger or a piece of paper — do not use editing software to obscure it
• Accepted formats: JPEG, JFIF, PJPEG, PJP, JPG, PNG, or PDF; each file must be under 10 MB with no glare or smudges

Completing verification before your first withdrawal removes the most common cause of processing delays.

Troubleshooting Pending or Declined Payments

When a payment stalls or is declined, work through these checks before contacting support.

• Wagering requirement — Your withdrawal will not proceed if the linked deposit has not been wagered 3x. Review your transaction history to confirm the requirement is met.
• Daily and monthly limits — Withdrawals above CAD 2,500 in one day or CAD 40,000 in one month will not process. Split large requests across multiple days to stay within both limits.
• KYC status — An incomplete or pending review holds all withdrawals. Open Profile → Verification tab to see whether your documents are still under review.
• Card verification — If you use a bank card, you must complete card verification separately after your identity documents are processed. Missing card verification blocks card-related withdrawals.
• Full processing window — Standard withdrawals can take up to 24 hours. Exceptional cases take up to 72 hours. Wait for the full window before escalating.
• Support escalation — If the issue persists after the full window, contact our team. Have your transaction reference number, payment method, amount in CAD, and the date ready. Providing these details upfront speeds up our investigation.

Reaching Our Support Team

Live chat runs 24 hours a day, seven days a week. You can also reach us by email for non-urgent queries or to send supporting documents.

When you contact us about a payment issue, prepare the following before you start: your transaction reference number, the payment method you used, the amount in CAD, and the date and time of the transaction. Having these details ready reduces back-and-forth and lets us locate the transaction immediately.

VIP members receive priority 24/7 personalised care through a dedicated support path. If you hold VIP status, use your designated contact route rather than the general live chat queue. Doing so connects you to the fastest available response.